RETURNS

Standard non-personalised products

You have the right to withdraw from your purchase within 14 days of receiving the goods, without giving any reason, in accordance with EU consumer protection law.

To exercise your right of withdrawal, please contact us via our contact form.

You must inform us of your decision before returning the goods. 

 

Returned items must:

• be unused and unworn

• be in their original condition

• include all original tags

Unless the goods are defective or incorrectly delivered, customers are responsible for the cost of return shipping.

Personalised products

The right of withdrawal does not apply to goods that are:

• made to the consumer’s specifications or

• clearly tailored to the consumer’s personal needs.

 

These products cannot be returned or exchanged unless they are defective.

 

Return options within the EU

You may choose one of the following return options within the EU:

Use our designated return service
A flat return shipping fee of €4.99 will be deducted from your refund. This fee covers return handling and transport to our warehouse.

Arrange return shipping independently
You bear the direct shipping costs and no additional return service fee will be deducted.

The applicable return options and fee are clearly communicated before the return shipment is confirmed.

Refunds will be issued within 14 days after we receive the returned goods.

DEFECTS AND WARRANTY CLAIMS

We are committed to ensuring that the goods delivered to you are free from defects and conform to your order. 

Under EU consumer protection law, consumers are entitled to make a claim for defective goods within 24 months of delivery. 

If you believe that your item is defective, please contact us via our contact form.

Please include:

• your order number

• a detailed description of the issue

• photos of the defect

 

Defects do not include normal wear and tear, damage caused by improper use, or damage resulting from external factors

When a return of the product is necessary for inspection of your claim, we will provide the appropriate return instructions. For valid claims, we will cover the reasonable return shipping costs and no additional fee will be deducted from your refund.

Following inspection, you may be entitled to a replacement or a refund in accordance with applicable law.

In cases where no defect is found after inspection, we reserve the right to charge the direct return shipping costs.

Your statutory rights remain unaffected.