Frequently Asked Questions

You can view and manage your order in your account.

We know plans change! If you need to modify or cancel your order, please try to contact us as soon as possible. Once your order starts processing, changes may no longer be possible — in that case we recommend cancelling and placing a new order.

We’ll always do our best to help!

Once an order has begun processing, it can’t be edited for technical reasons. To add more items, simply cancel the original order and place a new one with everything you need.

If your payment was successful but your order still shows as unpaid, visit your account’s order page or contact us with your order number — we’ll double-check and update the status.

Oops! First, check your spam/junk folder. If it’s still missing, send us a message — we’ll happily resend your confirmation.

Yes! Aside from premade designs, we also offer custom printing options. Just upload your design on the product page and follow the instructions provided. If you have special requirements, contact us before placing your order so we can make sure everything looks great.

We recommend high-resolution PNG, JPEG, or PDF. For best results, make sure your file is sharp and at least 300 dpi, and sized according to our upload instructions.

If you request a mock-up or proof, we’ll send you a preview before printing. Just ask in your order notes or contact us after ordering!

Yes! If you need help perfecting your design (e.g. resizing, repositioning, or colour corrections), we’re happy to assist. Reach out with your idea and we’ll guide you through it.

We currently ship to Bulgaria, Croatia, Netherlands, Romania, Slovenia and Spain.

Delivery time depends on your selected shipping method and destination.

The estimated delivery time is displayed directly on each product page and at checkout for your selected form of shipping.

Yes — as soon as your order ships, you’ll receive an email with a tracking number and link.

You can return blank products and items with pre-designed prints within 14 days of delivery if they don’t fit or you simply changed your mind. Returned items must be unused and in original condition.

Customised items made to your specifications cannot be returned or exchanged unless they are defective.

Instead of exchanges, we recommend returning the item for a refund and placing a new order for the correct product.

Just contact us or initiate a return through your account. We’ll walk you through the simple return process — no stress!

You may choose one of the following return options within the EU:

Use our designated return service
A flat return shipping fee of €4.99 will be deducted from your refund. This fee covers return handling and transport to our warehouse.

Arrange return shipping independently
You bear the direct shipping costs and no additional return service fee will be deducted.

Once we receive your returned item and inspect it, your refund will be issued. It usually appears on your original payment method within 14 business days.

Every item includes a size guide on the product page to help you pick the right fit.

We do our best, but screen displays vary. If the item looks different in person, you can return it within the timeframe above — no hard feelings.

Yes — we choose durable materials and trusted suppliers. If something doesn’t meet your expectations, we’ll help resolve it.

We accept major credit & debit cards and other secure payment options shown at checkout.

Absolutely. All payments are encrypted and processed securely. We never store your card details.

Yes! If ordering as a business, keep in mind that EU consumer return rights may not apply. Contact us if you want bulk pricing or custom offers.

If you subscribed, you can unsubscribe at any time using the link at the bottom of any newsletter email.